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On XM Radio and disappointment

This is only marginally Brewer related, so if you're not interested, my apologies. Today's game thread will open at noon, see you there.

The thing is, I'm missing today's Brewer game, despite having paid to listen to it. I'm an XM subscriber and have been for years. I enjoy a fair amount of their programming, including ESPN Radio and MLB Home Plate, but the biggest selling point for me is the live coverage of every MLB regular season game. I'm pretty sure they're also carrying today's Brewer game. I don't know - my service hasn't worked for a week.

XM Radio customer service leaves a lot to be desired, to put it mildly. When my dad bought his service, he bought an XM Radio boom box to take out in the boat and listen to Brewer games while he's fishing during the summer. The boom box was incompatible with his receiver, causing both to break. It took him hours on the phone with tech support in India to get his receiver replaced. All the while, they continued to take his money for a service they weren't providing.

Six months ago, my original XM receiver starter to act up. It was getting harder and harder to get the antenna to maintain a connection with the receiver. I could usually fidget with it and make it work if I left it in just the right position, but one bump on the road or one nudge of the receiver and it would go out again. Most of this fidgeting and adjusting was happening while I was driving at interstate speeds, so it wasn't exactly a safe arrangement.

Figuring I was due, I bought a new receiver. Two days later, I was having the same problem, and I've had it ever since. The receiver worked if left in the cupholder with the antenna side facing up, with the cord plugged in at just the right angle...sometimes. I was still frequently forced to adjust connections at highway speeds.

Fast forward to Sunday. My fiancee and I were on our way back from a wedding, five hours from home, and the antenna went out and could not be fixed. Trust me, I know: I spent half the trip home working with it. I missed Sunday's Badger game because of it, and because it's still not working, I'm going to miss today's Brewer game when I'm on the road later this afternoon.

I was hoping to avoid having to call tech support, so on Tuesday I sent an email explaining my problem and asking for assistance. My receiver is only six months old, so I feel like it would be realistic for me to expect XM to work with me to resolve this problem. I'm paying for their service, I paid for their receiver, so they should be willing to make sure it works, right?

Unfortunately, it hasn't gone that way. When I sent my email on Tuesday, I immediately received the following autoresponse:

XM is proud to announce our exciting new lineup.  Along with your favorites, we have added new channels, shows, legendary DJ's and celebrity hosts, giving you more of what you love about satellite radio.  You'll get 69 commercial-free music channels covering all genres of music, including new channels like Bruce Springsteen's E Street Radio, the Grateful Dead Channel, Elvis Radio, Jimmy Buffett's Radio Margaritaville, Siriusly Sinatra, Metropolitan Opera Radio, Eminem's Shade 45, Jam On, Little Steven's Underground Garage and more.  Plus, you'll also get new personalities and exclusive shows like Barabara Walters, Chris Mad Dog Russo and Jeff Foxworthy.  And, even more entertainment including Doctor Radio, Blue Collar Radio and the Foxxhole.

Everything you need to know about the new lineup is online at www.xmradio.com/newlineup.  Download the new channel guide and keep it by your radio.  With all of the new programming and personalities, Everything Worth Listening To is Now on XM.

I haven't heard anything else since. Even if I cared in the least about "Eminem's Shade 45," which I don't, this is the least helpful possible answer to my concerns. XM's new lineup doesn't matter much to me at all when I'm paying for it but can't get it.

XM Radio has run into some well-publicized financial difficulties, which is disappointing because I enjoy their product, when it works. But, given the nature of their "support," I can understand why they're not getting enough subscribers.

So, if you're listening to today's game and want to text me an occasional score update, that'd be great. Where the score used to display on my radio, I'll be watching the following message:

ANTENNA...ANTENNA...ANTENNA

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Comments

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Sorry to Hear That Man

I’ve had no problem with my two radios in either the house or car over the last three years, but I know from reading some of the posts at xmfan.com that customer no service sometimes sucks. Actually, maybe some of the posters over there could give you some advice. They are to XM Radio what the posters here are to the Brewers.

But anyway, the game today is on WTMJ but not on XM. So I guess you wouldn’t have been able to hear it anyway if that’s any consolation. Here’s the link to the XM sports schedule:

http://www.xmradio.com/sports/index.xmc

by Azor on Feb 28, 2009 10:22 AM CST reply actions   0 recs

Would switching to Sirius satellite radio be an option?

I don’t know anything about satellite radio, so I’m not sure if they would have the games, scores, etc, that XM does.

Eric Gagne DL time: May 23-June 29 Brewers record in that span: 20-9

by NoahJ on Feb 28, 2009 10:39 AM CST reply actions   0 recs

I'm not sure

But they’re the same company now, so it seems unlikely. I initially stuck with XM over Sirius because only XM had MLB games.

"The reports are that he is getting better. The definition of better is nebulous."

by KLSnow on Feb 28, 2009 10:45 AM CST up reply actions   0 recs

No

As KL Snow points out, they are the same company. However, Sirius subscribers who want MLB have to pay extra, whereas it is included in XM subs.

by Azor on Feb 28, 2009 11:50 AM CST up reply actions   0 recs

Has Sirius actually come out and said that with MLB?

I have been waiting to get the Best of XM package until they actually put MLB on it

and KL I have had issues with my car kit for my Sirius Sportster radio for the past 5 month it only turns on when it feels like it. It works fine in the boombox but the car is hit or miss so it is not just XM

I was really hoping with the Merger that it would be easy to get MLB Radio so I could listen to games while up at my Trailer “Up North” but as far as I now SiriusXM has not gotten that worked out with MLB for the Sirius side of the company.

Let me spell it for you Cub fans O N E H U N D R E D A N D O N E Y E A R S

by WSB Chris on Feb 28, 2009 12:17 PM CST up reply actions   0 recs

Just for fun I call Sirius Customer Service

That is 20 minutes of my life I will never get back.

right now all you get with Best of XM is MLB home plate you do not get any game broadcasts and they have no clue if or when those will be offered on the Sirius side of the company

To be honest I love Sirius but their management and customer service is just terrible they tell customers nothing they have their customer service outside of the US so I do not think the nice Indian lady I spoke to even knew what baseball was.

I would not trust the current SiriusXm management to run a lemonaid stand let alone a sat radio company which is a shame I like what they offer

The only good thing is you can get MLB radio though the computer and this season on the IPhone the MLB App is supposed to have live audio of all games I have no idea what the app will cost this season but I had it last year and it was worth the $5 I paid for it.

Let me spell it for you Cub fans O N E H U N D R E D A N D O N E Y E A R S

by WSB Chris on Feb 28, 2009 12:46 PM CST reply actions   0 recs

true dat

Sirius customer service is bad. They bill my credit card and I am pretty sure that they are over charging me but no one there will ever explain it. If they ever lose Stern or the NFL then I am gone.

September 15: Not a bad little Monday

by molitorfan on Feb 28, 2009 12:49 PM CST up reply actions   0 recs

I'm excited about the phone app

I think I read somewhere the app is like $2.99 or close to that, plus you have to be subscribed to the mlb audio package. I tried to find the app the other day, but they only have the free version available so far that doesn’t yet support the audio.

BCB, the preferred above replacement level sarcasm supplier.

by MadJimiBrewha on Feb 28, 2009 12:57 PM CST up reply actions   0 recs

The wording for the iPhone app is pretty ambiguous. They say it will “include MLB gameday audio,” so it seems to me like it would come with it, no subscription required. I’ll subscribe if it needs it, but my bet is that the app will cost more like $10 and come with the subscription.

How is XM and MLB? Do they really truly have broadcasts of all in-season games? Can you pick what teams broadcast you get?

Speaking of XM and iPhones I was really pumped for the XM iPhone app StarPlayr, but it got not-rejected-just-not-approved by Apple a few days ago. ;_;

by warwick5s on Feb 28, 2009 2:47 PM CST up reply actions   0 recs

You get the game broadcast of the home team on XM radio. It’s kind of spotty getting a clear line of site to the sky. My brother has it and we had lots of problems getting it to work last summer.

Give him an offspeed pitch down and in. He will swing and miss.

by cooper82 on Feb 28, 2009 3:17 PM CST up reply actions   0 recs

Now THAT is an interesting way to make the smily face.

Eric Gagne DL time: May 23-June 29 Brewers record in that span: 20-9

by NoahJ on Feb 28, 2009 4:18 PM CST up reply actions   0 recs

XM Radio Executive Contact Info

KL, if you’re still having trouble with the customer support route, you might try carpet-bombing this list of XM executive-level email addresses until you get some satisfaction.

Good luck.

by CarterHayes on Feb 28, 2009 3:54 PM CST reply actions   0 recs

I guess the "good news"

Is that today’s game was NOT on XM. Or at least I couldn’t find it. The March 2 game will be on XM, but they don’t broadcast the majority of spring training games. It’s only the regular season where they carry “every team — every game.”

by Brew Angel on Feb 28, 2009 7:51 PM CST reply actions   0 recs

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